Publications

(2024). Managing the Interplay of Sales and Service. In Work in progress.

(2024). Mobile App Effectiveness in Marketing: Decoding the Engagement-Value-Chain. In Work in progress.

(2024). Managing Competition in Online Communities. In Work in progress.

(2024). Consumer Reactions to Pricing Strategies in Times of Inflation. In Work in progress.

(2023). The Role of Pre-Ownership Salience in the Consumption of Pre-Owned Goods. In Work in progress.

(2022). Surveillance Concerns in the Internet of Things. In Working Paper.

(2022). Driving Mobile App User Engagement Through Gamification. In SSRN Electronic Journal.

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(2022). Towards Human Digital Twins for Improving Customer Experience. In Internation Conference on Information Systems (ICIS).

(2022). Bridging Customer Experience Realities Through Human Digital Twins. In Work in progress.