Teaching Values Through Cinema — "The Social Network" with Our Bachelor Students
Together with Thorsten Hennig-Thurau and sponsored by Sparkasse Münsterland Ost, we took our bachelor students to the cinema to watch …
Produced by Scholz & Friends for the HORIZONT Award Ceremony
Professor of Marketing · University of Münster
I study how humans engage with new technologies — and what this means for consumers, firms, and society. My work sits at the intersection of marketing, psychology, and data science.
About Me
My fascination with psychology, cutting-edge technologies, and business has long sparked the question: How could these diverse interests coalesce into a single career? I chose to let my passions guide me, trusting the journey to unfold in its own time. Luckily, becoming a marketing scholar has given my interests a new home.
Employing a variety of quantitative methods, I study drivers of consumers’ engagement with new technologies as well as the consequences of this engagement for society, consumers and firms. Moreover, I study contemporary topics that aim to contribute to societal challenges, such as the attainment of SDGs. My research is located at the intersection of marketing, psychology, and computer science. I employ state-of-the-art research techniques for unstructured and structured big data analytics, such as mathematical modeling based on Bayesian statistics and machine learning. The question of how to establish causality accompanies me since my studies in psychology.
How do new technologies impact marketing? How can firms help customers overcome adoption barriers to new technologies? What are the consequences of customers’ engagement with new technologies? Has the proliferation of new technologies changed how consumers think and feel about their privacy? How can we help customers overcome privacy concerns when engaging with new technologies?
What drives lasting customer engagement in digital environments? What are engagement barriers between customers and new technologies?
Society and businesses deal with a variety of contemporary challenges. How can consumers and businesses promote the attainment of Sustainable Development Goals? How does inflation shape consumer responses to marketing strategies?
While both service and sales have long traditions in marketing, a variety of challenges in building lasting relationships (e.g., between B2B firms and their customers, between salespeople and customers) have not yet been addressed. How do micro-level or macro-level relationship factors drive the selling and service success of B2B firms? What happens if sales representatives act in dual roles?
For booking requests, please reach out over the contact form below.
Workshops
Available since January 2023
Available since January 2023
Available since January 2023
For booking requests, please reach out via the contact form below.
Book a Session →Keynotes
Available since January 2023
Available since January 2023
Available since January 2023

Together with Thorsten Hennig-Thurau and sponsored by Sparkasse Münsterland Ost, we took our bachelor students to the cinema to watch …

The paper “Driving Mobile App User Engagement through Gamification”, co-authored with Hernán A. Bruno, Harald J. van Heerde, …

I am joining Universität Münster as Assistant Professor of Marketing (Tenure Track to Full Professorship), succeeding Manfred Krafft in five …

Joachim Herz Stiftung supports my research with the “Add-on Fellowships for Interdisciplinary Economics and Interdisciplinary Business …
![HORIZONT Dissertation Award [incl. award ceremony video]](/post/horizont-award/featured_hu8ac9cbe7f12b367acb679b43bea6c17d_13065353_120x90_fill_lanczos_center_3.png)
I was awarded by the HORIZONT-Stiftung for my dissertation on “Digital Customer Engagement with New Technologies” (endowed with …
Phone
+49 251 83 28086Address
Am Stadtgraben 13-15